As most of you are aware DCS, Inc. utilized an answering service to help with the numbers of calls received from readers of the blog.
Clients and non-clients have mixed reviews about the value of an answering service, particularly for a disability Consultant. There were problems with nearly every answering service I hired, including long wait times when insureds were placed on hold. This is NOT what I hired an answering service to do.
As of today, I have disconnected the answering service during office hours (9:00 a.m. – 4:00p.m.) allowing callers to reach me directly. This doesn’t mean you won’t get my voice mail if I’m on another call, but it does mean I will will picking up the phone myself and/or returning your call as soon as possible.
If you are interested in retaining a Consultant to assist you with your claim, please feel free to give me a call. I’m looking forward to hearing from you.