Since it is recommended that insureds not speak with insurance representatives directly on the phone, I’m hearing that many people are picking up the phone because the caller ID is not the name of an insurance company, but a personal number.
This is because most claims specialists are working from home and are using their own cell phones and the insurance company’s ID is not showing up. If you are using caller IDs to screen your calls you might want to consider you will be seeing what appears to be personal numbers for now.
