Contrary to what most people might think, the Dishonest Age of Disability insurance is likely over. If you think about it, Unum’s Multi-State Settlement took place over 20 years ago. CIGNA disability doesn’t exist anymore, and in my opinion, insurance companies aren’t centralized enough to be engaging in deliberate bad faith on any large scale. (RICO)
On top of that the media isn’t interested in “insurance stories” when there are bigger fish to fry. But, allow me to explain.
Where formerly, insurance companies micromanaged and controlled the claims process, with a centralized agenda to deny legitimate claims, in the last three years, insurers instead opted for “work at home” cheap labor scattered all over the world. COV_D changed things to a simpler administrative process without working through an egregious management agenda.
But,insurers have gotten exactly what they paid for. Claims reps barely speak, read or write English very well.Levels of disorganization have peaked. This is not to say that claims aren’t being denied. My point is, that there does not seem to be any centralized agenda to “do harm”. I realize there is still a great deal of adverse information on the Internet, but insurers definitely aren’t “targeting” claims the way they did twenty years ago. Frankly, in my opinion they haven’t hired people smart enough to do that.
So, that does this mean for insureds? Insureds need to know what they are doing, and it requires more follow-up time to make sure information sent is received. Health data should be sent to the file and Administrative Record frequently to keep it up to date. Those who choose to risk their claims by speaking with reps on the phone should be even more careful about what they say.
But, the days of fearing insurance company “targeting for profit” are over. It’s more likely claims continue to be denied because of negligence more than any deliberate agenda to profit.
