Unum Group has now established closing time as 3 p.m. since no calls will be returned after that time. I was told by one of Unum’s claims handlers that no communication would take place after that time.
These short hours may suggest that Unum is understaffed and doesn’t have the personnel to operate regular business hours until 5pm. It is consistent with other insurers who have de-prioritized Customer Service and now offer very little assistance.
You may recall some time ago when I wrote an article letting my readers know not to expect too much when it came to actual contact with someone responsible for your claim.
